Frequently Asked Questions
Everything you need to know about your Nine West experience.
What is your shipping policy?
We offer standard, express, and next-day shipping options. Standard shipping is free on all orders over $75 within the continental United States.
How do I return or exchange an item?
You can return unworn merchandise in its original packaging within 30 days of purchase. Please use our online returns portal to generate a prepaid shipping label.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Afterpay.
How do I find my correct shoe size?
Our footwear generally runs true to size. We provide a detailed size guide on every product page to help you compare international measurements and find your perfect fit.
Do you offer international shipping?
Yes, Nine West ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.